Insurance and Payments

Financial Policy

Financial Assistance Policy

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Refund Policy

As a courtesy to our patients, Digestive Health Specialists files claims with most types of insurance plans. We will need for you to provide us with the proper insurance identification cards and notify us of any changes in your insurance. All co-pays or deductibles are due at the time of service. Payment can be made with cash, check, or credit card. Also, please be aware that your insurance policy is a contract between you and your insurance company. You are financially responsible to Digestive Health Specialists for non-payment of fees not covered by your insurance plan.

We recognize that medical expenses can cause an unexpected strain on your finances. In these circumstances, we will be happy to arrange budget payments.

Our billing and insurance personnel are available to answer any questions you may have about your bill. You may reach them directly at (336) 765-4090 Monday – Friday from 9:00 am until 4:00 pm.

Insurance Information

There are many different types of health insurance coverage. Your responsibilities as a patient depend on the contract between you and your insurance company and whether or not Digestive Health Specialists has a contract with your insurance company. Digestive Health Specialists has contracts with many, but not all insurance companies. Please check your provider manual to make sure our physicians are included. Please call billing with any questions regarding your insurance.

Co-pays

The majority of insurance plans today require the patient to pay co-pays for office visits. The co-pay amount is listed on your insurance card. The co-pay is part of the contract between the insurance company, the doctor, and the patient. The doctor is required by the insurance company to collect the co-pay from the patient. Digestive Health Specialists, therefore, requires payment of your co-pay at the time of your visit.

If for any reason your co-pay is not paid at the time of service , we  will bill you a for the co-pay amount and a $5.00 billing fee will be added to your account.

Insurance Filing

If Digestive Health Specialists has a contract with your insurer, we will file your insurance claim on your behalf. If you provide us with your correct insurance policy information and any needed referral forms, we will file, as a courtesy to you, up to two separate insurance claim forms free of charge for each service you receive. A $15.00 fee will be charged for each additional claim form you ask us to submit on your behalf. Even though we may submit insurance claims for you, your insurance coverage is a contract between you and your insurer and you are still responsible for payment of services regardless of the amount your insurance pays. If your insurance carrier does not reimburse us for service provided within 30 days, then we will send you a bill which will be your responsibility to pay.

If you have any questions regarding your insurance coverage, please do not hesitate to call our office.

  • Caring for you, close to home – visit one of our five convenient locations!
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  • Winston-Salem Office & Endoscopy Center

    Monday-Friday
    Office: 8 am-5 pm
    Endoscopy Center:
    7:30 am-4 pm


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    Endoscopy Center:
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    Office: 8 am-4:45 pm
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  • Thomasville Office &
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    Monday-Friday
    Office: 8 am-4 pm
    Endoscopy Center:
    7:30 am-4 pm


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  • King Office & Endoscopy Center

    Monday-Friday
    Office: 7:30 am-4 pm
    Endoscopy Center:
    7:30 am-4 pm


    More info »
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    Visit before or on February 20, 2018Click here
    If your visit to our office was on or before February 20, 2018 please use this link to pay your bill online.


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    *As of February 21, 2018, Digestive Health Specialists, P.A. (DHS) associated with Novant Health Community Connect (NHCC). NHCC allows independently owned physician practices to access shared patient records with other providers within the NHCC and Novant Health System. This allows us to offer you the same individualized specialty care you have come to expect from DHS with enhanced communication between you and our office and between us and your other health care providers.

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    *Epic and MyChart are registered trademarks of Epic Systems Corporation. Used with permission.

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