Digestive Health Specialists’ Response to Coronavirus (COVID-19)
Dear Patients and Families of Digestive Health Specialists:
Our top priority is the health and safety of DHS’ patients and employees.
4/27/2020 – It is recommended that patients wear a homemade mask when visiting our office. A homemade mask or nose/mouth covering such as a scarf or bandanna is acceptable.
4/2/2020 – Digestive Health Specialists clinical offices in Winston Salem and Kernersville will change their hours of operation during the COVID-19 crisis to:
Monday – Friday
7:30 am until 4 pm
DHS Clinical offices in Advance, King, and Thomasville will continue to operate their regular hours:
Monday thru Friday
7:30 am until 4 pm
Billing and Scheduling departments will remain open and available for calls from 8:00 am until 5:00 pm Monday through Friday.
Reminder: All Digestive Health offices will be closed on April 10 in observance of Good Friday.
3/23/2020 – The COVID-19 pandemic is truly without comparison. Digestive Health Specialists remains committed to caring for the patients that have placed their trust in us. In order to keep everyone as safe as possible, we have developed three care path options: in-person, Video Visit, and telephone care. Doctors will review their schedules with a critical eye and choose one of these three options; so anticipate a call from our office instructing you with what we think is the safest visit type at that time.
If you call with questions or problems it is our continued promise to care for you. The conversation will be different than in the past because we will be determining the safest way to address your issue and also what your computer or phone capabilities are.
If a Video Visit is seen as the safest way to care for you, it would be best if you have a personal Novant MyChart account set up. Although we are not affiliated with Novant and are an independent medical practice we are utilizing their platform for patient communications. If you already have done so you are all set. If not please go to https://www.mynovant.org/mobile-apps/mychart-app/mychart-sign-in.aspx
Once there simply follow the prompts and questions.
Please stay safe and we look forward to continuing to care for you.
For more details, and what this entails, visit COVID-19 Update 3/23/2020
3/17/2020 – The issue of the coronavirus (COVID-19) continues to consume the media and impact all of us in our daily lives. For the most current information, we suggest you follow the Centers for Disease Control at www.CDC.gov. The CDC guidelines are that we all wash hands regularly, avoid contact with those who are sick and remain home if not feeling well. DHS uses CDC approved hospital-grade disinfectants, cleaners, and high-level disinfection methods. We regularly wear masks and non-latex gloves in treating our patients and you may be instructed to wear a mask after a few pre-screening questions.
Our office will remain open to treat patients in a “business as usual manner.” We are asking for your understanding:
- If you, the patient, or a family member is feeling ill (fever of >100.4, persistent cough, or trouble breathing) please call us to see if rescheduling your appointment is necessary.
- For “social distancing” we ask that you try to sit >6 feet away from other guests in the waiting rooms.
- If someone is coming to your appointment with you, we ask that you try to keep it to one other person
Again, we will remain open to treat our patients as we enjoy doing. DHS wishes you the best of health and safety as we all weather through this crisis together.
Please feel free to check this message often as updates can occur as more is learned about the virus.
Click here for commonly asked questions on coronavirus: Coronavirus is here…What we need to know.