Reaching Out to Spanish-Speakers

Language barriers can lead to significant inequalities in health care access. This can be because they received worse-quality inpatient care and outpatient preventive services, had limitations accessing care, or forgo getting the much-needed care. And although having a phone interpreting service is helpful and economically viable for healthcare practices, it does not compare to having staff on hand that speak the language and understand the cultural needs of our Spanish-speaking patients.

Digestive Health Specialists has been taking steps to improve the communication with our medical personnel, especially at our Winston-Salem and Thomasville locations, where we have the highest number of Spanish-speaking patients. We want to introduce you to some of our Spanish-speaking staff members and physicians that make this possible.

Dr. Ingrid Gonzalez is a spanish speaking gastroenterologist and hospitalist

Dr. Ingrid Gonzalez
Forsyth Medical Center Hospitalist

Dr. Frank Senatore is one of our gastroenterologist at Thomasville and Winston-Salem

Dr. Frank Senatore
Thomasville & Winston-Salem

Mi nombre es Dr. Frank Senatore y sirvo en las oficinas de Thomasville y Winston-Salem. Durante mis años de escuela secundaria, tuve la oportunidad de estudiar un segundo idioma. Dada la frecuencia con la que se habla en todo el mundo, elegí el español. Lo que no me di cuenta en ese momento, era cuánto se aprende sobre una cultura cuando se estudia un idioma nuevo. Desde la historia, hasta la comida y el arte, todo lo que aprendí me inspiró a seguir desarrollando mis habilidades en hablar español. En la universidad, decidí obtener un título adicional en español, con un enfoque en el español médico. Pasé tiempo trabajando de voluntario como un intérprete de español en los hospitales locales. Fue gratificante ayudar a los profesionales de la salud a comunicarse con sus pacientes. Incluso tuve la oportunidad de trabajar y estudiar en el extranjero en un hospital en España, lo que me permitió mejorar tanto en mi habla como mis habilidades médicas. Durante este viaje, reconocí cuánto apreciaban los pacientes el hecho de que se entendieran sus preocupaciones de salud sin tener que preocuparse por lo que podría perder en la traducción. Ahora, aquí en Digestive Health Specialists, tengo el privilegio de ser parte de una práctica que comprende la importancia de cerrar las brechas en el acceso a la atención médica para todos.

My name is Dr. Frank Senatore and I serve both the Thomasville and Winston-Salem offices. During my high school years, I had the opportunity to study a second language. Given how commonly it is spoken around the world, I chose Spanish. What I did not realize at the time was how much one learns about culture when studying a new language. From history to food to art, everything I learned inspired me to continue to build my Spanish-speaking skills. In college, I decided to pursue an additional degree in Spanish, with a focus on medical Spanish. I spent time volunteering as a Spanish translator at local hospitals. It was gratifying to assist healthcare professionals to communicate with their patients. I even had the opportunity to work and study abroad at a hospital in Spain which enabled me to enhance both my language and medical skills. During this journey, I recognized how much patients appreciated that their health concerns were being understood without having to worry about what may be lost in translation. Now here at Digestive Health Specialists, I am privileged to be a part of a practice that understands the importance of bridging gaps in health care access to everyone.

martha Gomez is one of our Spanish speaking schedulers

Martha Gomez
Patient Access Specialist

Mi nombre es Martha Gomez y nací en Costa Rica donde nuestro idioma es el español. Para mí, es muy importante poder hablar el español y así poder comunicarles a los pacientes de habla hispana cualquier tipo de instrucciones, en su idioma nativo para una mejor comprensión.

My name is Martha Gomez, and I was born in Costa Rica where we speak Spanish. For me, it is very important to be able to speak Spanish and thus be able to communicate any type of instructions to Spanish-speaking patients, in their native language for a better understanding.

Elizabeth Rodriguez Wren is a Spanish speaking Certified Medical Assistant

Elizabeth Rodriguez Wren
Certified Medical Assistant

Mi nombre es Elizabeth Rodríguez Wren y soy asistente médica certificada. Soy bilingüe y crecí hablando tanto español como inglés. El español fue el primer idioma que hablábamos en casa. Tengo un corazón para ayudar a las personas, especialmente a la comunidad hispana. Ser bilingüe me da la oportunidad de llegar a personas de todo tipo de culturas y orígenes hispanos, trabajando en estrecha colaboración con los proveedores de Digestive Health Specialists, podemos brindar una excelente atención médica a nuestros pacientes hispanos.

My name is Elizabeth Rodriguez Wren, and I am a Certified Medical Assistant. I am bilingual and grew up speaking Spanish and English. Spanish was the first language we spoke at home. I have a heart for helping people, especially in the Hispanic community. Being bilingual gives me the opportunity to reach people of all Hispanic cultures and origins. Working in close collaboration with the providers at Digestive Health Specialists, we can provide excellent medical care to our patients.

Yarelis Escobar is a Spanish Speaking Marketing Coordinator

Yarelis Escobar
Marketing Coordinator

Mi nombre es Yarelis Escobar y soy la coordinadora de mercado para Digestive Health Specialists. Soy completamente bilingüe, pero como nací en Puerto Rico, mi primer idioma fue el español. Crecí hablando español con los adultos en mi familia, mis padres, mis tíos y tías, y especialmente con mis abuelos. Hablaba inglés más con mis primos y amigos. Ser bilingüe me da la oportunidad de conocer y hacer amistad con personas de otros países, personas de México, El Salvador, Argentina, Perú, Cuba y muchos más, porque, aunque nuestras culturas sean diferentes, todos tenemos algo en común, hablamos español. Esto también me ayuda en DHS porque tengo la oportunidad de ayudar a la comunidad hispana a recibir el cuidado y la información médica que necesitan en un idioma en el que confían.

My name is Yarelis Escobar, and I am the Marketing Coordinator for Digestive Health Specialists. I am fully bilingual, but since I was born in Puerto Rico, my first language was Spanish. I grew up speaking Spanish with the adults in my family, my parents, aunts and uncles, and especially my grandparents. English was reserved for cousins and friends. Being bilingual offers me the opportunity to connect with people from other countries, like Mexico, El Salvador, Argentina, Peru, Cuba, and many more because although our cultures are different, we have one thing in common, we all speak Spanish. This also helps at DHS because it offers me the opportunity to help the Hispanic community get the medical information and care they need in the language they trust.

 

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Digestive Health Specialists, PA is here to help if you, or someone you know, would like more information or if you are experiencing any digestive health symptoms and would like further evaluation. Feel free to give us a call at 336-768-6211 or fill the form below.

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